Updated: Aug 5, 2021
Wherever you need to travel, here are some tips to help you when scheduling a ride with ClasTran:
1. Schedule your trips one or two weeks in advance.
Availability is limited, so the further in advance you can book your ride—up to 14 days in advance—the better your chance of booking trips for the specific times you want. You may book trips for the next day if you call before 11:00 a.m.; however, you may need to schedule your trips at a different time or on a different day if we are already booked.
2. Know the details for your trip before you call.
When you call, you should have the following information ready:
first and last name of rider
date of trip
address and phone number of pick-up location
address and phone number of drop-off location
requested arrival/appointment time
requested return time, if scheduling a return trip
notify if you will be using a wheelchair or if you have trouble with steps
notify if you will be traveling with any other passengers or a service animal
3. Confirm the details with the customer service representative.
Make sure to confirm all of the details for your trip such as the pick-up and drop-off address, the date of the trip, the requested pick-up or drop-off time, any mobility devices used, and any additional passengers that will accompany you.
4. Know your 30-minute pick-up window and be ready.
At the time you schedule your trips, the customer service representative will advise you of your 30-minute pick-up window for any trips that you schedule. It is your responsibility to be accessible and ready to board the vehicle at any time the driver may arrive within your 30-minute pick-up window. If the driver arrives and cannot locate you, or if you are not ready to board the vehicle, the driver will wait only five minutes before marking you as a no-show and moving on to his/her next stop. Excessive no-shows may result in a suspension of service.
5. Pay your fare in advance.
You can purchase fare credits in advance to cover your fare on the day of your trip. When you schedule your trips, you can request to add any amount to your account balance using a credit/debit card, and the driver will deduct your fare amount from your account when you board the vehicle. This saves you time on the day of service and saves you the hassle of having to remember to carry exact change.
6. Schedule your trips any time.
It's always best to call us during office hours, but you can still give us a call after office hours to schedule your trips. Leave a voicemail message with your first and last name, phone number, and trip details, and a customer service representative will call you back to confirm your request during regular office hours.
7. Check on availability.
When you first call to schedule your trips, if you are not able to book the time or day you requested, check back with us at a later time. Sometimes cancellations before the day of service or other variables may allow us to accommodate trips that we could not accommodate previously.
8. Be flexible.
Try to be flexible when scheduling your trips. We may not always be able to pick you up at the exact time you request, but we may be able to pick you up a little earlier or a little later. The more flexible you can be when scheduling your trips, the more likely it is that we'll be able to accommodate your request.
9. Remember to bring a mask.
Everyone age 2 and up must continue to wear a mask while using public transit. Stay safe!