Frequently Asked Questions

Who is eligible to ride?

In the urbanized areas of Jefferson and Shelby counties, people are eligible to ride if they are age 60 and over or if they have a disability. An application must be filled out to determine eligibility.

How do I schedule a ride?

Call (205) 325-8787 Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m.  You may leave a voicemail message if calling after hours or on weekends.

Reservations can be made a maximum of 14 days in advance. Reservations for next day service MUST be made by 11:00 a.m.  Same-day service is not provided at this time and all reservations are based on availability.

What information do I need to provide?

  • First and last name of rider

  • Date of trip

  • Address and phone number of pick-up

  • Address of drop-off location

  • Requested arrival/appointment time

  • Requested return time, if return trip

  • Notify if you will be using a wheelchair and/or travelling with a personal care attendant or service animal

How do I cancel a reservation?

You must call (205) 325-8787 at least two hours prior to your scheduled pick-up time to cancel a trip.

What is my pick-up/drop-off time?

Every attempt is made to pick up as close to the scheduled time as possible. The vehicle may arrive up to 15 minutes before or after your scheduled pick-up time. Please be ready at least 15 minutes before the scheduled pick-up time so the driver can stay on schedule. If the vehicle has not arrived by 15 minutes after your scheduled time, call ClasTran to report the situation and receive further assistance.

How long will it take to get there?

All service is shared ride. This means there may be other people on the vehicle with you. The driver may stop to pick up or drop off other people on the way to your destination. This may cause delays. Your patience is appreciated.

May I bring my pet?

Riders may travel with a service animal, but pets will not be transported. When calling to make a reservation, please advise if you will be accompanied by a service animal.

May I bring a child?

A car seat or booster seat must be used for any child under six years of age. Rear-facing car seats are recommended until the child is one year old or twenty pounds. Forward-facing car seats should be used until the child is five years old or forty pounds. Alabama law requires children to ride in booster seats until reaching six years of age.

ClasTran does not provide child safety seats. Drivers are not permitted to secure child safety seats. It is the responsibility of the rider to provide and secure the safety seat. When calling to make a reservation, please advise if you will be riding with a child. All children will be charged full fare.

May I bring a companion?

A rider may travel with one companion for the same fare as the rider. A companion is not a personal care attendant. A companion travels with the rider for company, not for assistance. When calling to make a reservation, please advise if you will be riding with a companion.

May I bring a Personal Care Attendant?

A Personal Care Attendant (PCA) is someone who assists the rider with mobility. A PCA will be allowed to ride without charge when accompanying the eligible individual to or from the same origin and destination. A PCA and a fare-paying companion may both travel with you on the same trip. When calling to make a reservation, please advise if you will be riding with a PCA.

May I ride with medical equipment?

Riders may bring a respirator, portable oxygen, and/or other medical equipment as long as it does not violate laws or rules related to transportation of hazardous materials. Equipment must be small enough to fit in the vehicle and be fully secured during transport.

Can you transport my wheelchair?

All vehicles equipped with lifts or ramps meet specifications under the Americans with Disabilities Act of 1990. ClasTran will make every effort to accommodate passengers in wheelchairs; however, ClasTran cannot transport mobility devices that exceed the weight limit or physical capacity of the lift or wheelchairs in poor condition.

 

Please be aware that a rider’s safety cannot be guaranteed if riders choose to remain seated in three-wheeled scooters or rolling walkers with a seat during transport.

How is the fare collected?

Fares will be collected by the driver at the beginning of the trip. Any combination of cash, check, money order, or ClasTran ticket will be accepted. Correct fare must be provided to the driver. Drivers do not make change. All riders will receive a receipt from the driver if paying by cash, check, or money order. Medicaid vouchers are not accepted. ClasTran charges a $25 service fee for all returned checks.

Where can I purchase tickets?

Paper tickets are no longer available for purchase, and our drivers will no longer accept them after December 31, 2021. If you have paper tickets, you may use them until that date or send them to us in exchange for fare credits.

Fare credits are the new, better way to pay. You can load funds on your account, and the one-way fare will be deducted automatically each time you board the bus.

To purchase fare credits by phone, dial (205) 325-8787 and press option 3.

To purchase fare credits by mail, send your check or money order to:

ClasTran

PO Box 10386

Birmingham, AL 35202

To purchase fare credits in person, visit our office at:

2100 16th Avenue South, Suite 55

Birmingham, AL 35205

​*ClasTran is located on the ground floor of the Ash Place building in Suite 55.

Where can I get more information?

Please contact us between 8:00 a.m. and 5:00 p.m. Monday through Friday at:

Phone: (205) 325-8787

Email: info@clastran.com

When are you closed?

Service is not offered on the following holidays:

  • New Year's Day

  • Martin Luther King Jr. Day

  • Memorial Day

  • Independence Day

  • Labor Day

  • Thanksgiving Day

  • Christmas Day

What hours do your buses operate?

Monday through Friday between the hours of 7:00 a.m. and 5:00 p.m.*

*Riders will arrive at their final destination by this time.

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