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5 Things to Know About ClasTran


ClasTran is a vital public transportation service in Jefferson and Shelby counties, offering curb-to-curb demand response service. Here are the five essential things to know about using this service:


1. Shared Ride Service


ClasTran operates as a shared ride service, meaning multiple passengers may be present on the same vehicle. The driver may pick up and drop off other riders along the way, which might cause slight delays. Patience and understanding from passengers are highly appreciated.


2. Application Process


To qualify for ClasTran's transportation service, interested individuals must complete an application, which is available on their website. This application allows us to assess eligibility and ensure efficient service. Processing can take up to ten days.


3. Fare and Payments


The fare for a one-way trip is $4.00, and it must be paid to the driver upon boarding the vehicle. Accepted payment methods include cash (in exact change), check, money order, or ClasTran fare credits. Riders can purchase fare credits in advance and store them on their account for convenient payments.


4. Scheduling a Ride


Reservations for ClasTran's service can be made up to 14 days in advance. To schedule a ride, passengers need to call between 8:00 a.m. and 5:00 p.m., Monday to Friday. Reservations for next-day service must be made before 11:00 a.m. Same day service is available on a very limited, first-come first-served basis.


5. Accessibility and Accommodations


ClasTran is committed to providing accessible transportation services for individuals with disabilities. Its fleet of buses and vans are equipped with lifts, meeting the specifications under the Americans with Disabilities Act (ADA). Riders using mobility devices, such as wheelchairs or scooters, can request accommodations in advance to ensure a safe and comfortable journey. Additionally, ClasTran offers reasonable modifications to its policies and procedures to ensure that individuals with disabilities have equal access to its services. Passengers can request these accommodations by using the Reasonable Modification Request Form or contacting ClasTran directly. ClasTran strives to make every effort to meet the needs of all its riders, ensuring a positive and inclusive travel experience for everyone.


By understanding these key points about ClasTran, passengers can enjoy safe and efficient transportation services, helping them move conveniently within Jefferson and Shelby counties. For more information or to address concerns, passengers can contact ClasTran directly through phone, email, or in-person visits.

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