Scheduling A Trip

Call (205) 325-8787 extension 291.

Reservations for next day service must be made by 11:00 AM.

Riders must have: full name, date of trip, location, one-way or roundtrip.

Cancellations/No Shows

Call (205) 325-8787 extension 291.

To cancel a trip, Call at least two hours before scheduled pick-up time

ClasTran considers a "No Show", when a customer does not board within 5 minutes of scheduled

pick-up time or calling after the two hour period of a pick-up.

Pick-up and Drop-Off

There is a 30 minute window (15 minutes before and 15 minutes after the scheduled pick-up time)

Drivers are required to wait 5 minutes after scheduled pick-up.

Contact ClasTran Office after 30 minutes to report late pick-up at 205-325-8787

Note: Riders will not be considered a "No Show" if vehicle arrives earlier or later than 15 minutes of scheduled pick-up time.

Purchasing Tickets

Tickets can be purchased at 2121 8th Avenue North, Suite 1100.

Ticket Payment: Money Order, Cash or Check

Ticket Prep: Call your tickets and they will be ready for you once you arrive for pick-up

Transporting Children

• Children twelve and over may travel alone
• ADA Eligible
• Must pay subsidized fare
• Children serving as companion must pay subsidized fare

Transporting Mobility Device

• Wheelchair accessible vehicles
• Three-wheel scooters 48" by 30"
• Gross weight up to 600 lbs.

Disclaimer Regarding Scooters

According to ADA regulations, if an electric three wheel scooter meets the physical specifications of a common wheelchair as defined by the DOT’s ADA regulations, it must be treated as a common wheelchair.

However, please be aware that a rider’s safety cannot be guaranteed aboard ClasTran vehicles if riders choose to remain seated in the three wheel scooters during transport. ClasTran recommends and encourage all riders being transported in three-wheel vehicles to transfer to a seat where seatbelts can be safely used and passenger safety can be assured.

Life-Support Equipment

• Respirator, portable oxygen and/or other life support equipment
• Must not be in violation of laws/rules to transport hazardous materials
• Must be small enough to fit in vehicles and be fully secured

Animals

Only service animals are allowed, such as guide dogs

RIDER ELIGIBILITY

Jefferson & Shelby Counties

Subsidized Service:

• Older Americans Act, people who are 60 and over
• Americans with Disabilities Act (ADA), people who are ADA eligible
• Riders traveling within the rural area

Un-subsidized Service:

• Those who travel to/from or within rural service area. And some parts of the urban area where BJCTA does not currently provide service.

Walker County

• All General Public in the county

SERVICE SUSPENSION

Misusing the system can result in suspension of your ClasTran service. The following are misuses of ClasTran that could lead to suspension:

• Obtaining or using ClasTran under false pretenses
• False or misleading statements on your eligibility application
• Allowing other non-eligible individuals such as friends or family members to ride using your name

1. Suspension for No-Shows

No-shows delay and detour vehicles and use up space that other riders could use.

2. Service Suspension for Abusive or Disruptive behavior

Disruptive or abusive behavior can annoy or endanger passengers, drivers, and public safety.

Disruptive and abusive behavior includes but is not limited to:

• Intimidation or threats of physical harm to driver or other riders
• Verbal abuse of drivers, ClasTran staff, or other riders
• Unlawful harassment, including unwelcome verbal, non-verbal or physical behavior having sexual or racial connotations.
• Unauthorized use of vehicle equipment

Voluntary and repeatedly violating riding rules, including:

• smoking on vehicles
• Refusing to remain seated with seatbelts firmly secured
• Eating or drinking without medical necessity
• Defacing equipment
• Refusing to comply with other requirements specified in other policies stated in the Rider’s Guide

STEPS OF THE SESPENSION PROCESS

If you are reported or observed to be abusing the service in any way, including but not limited to those ways mentioned above, ClasTran will contact you to investigate. If your behavior or use of the service is determined to be in violation of ClasTran operational and safety policies, you will receive a written notice of service suspension that explains the reason(s) for the suspension.

Examples of situations not within the passenger's control are:

• A sudden personal emergency
• Sudden or worsening illness
• Late arrival of the ClasTran vehicle
• A driver who does not provide appropriate assistance
• Disruptive behavior caused by a disability

If investigation reveals your disruptive behavior is due to a disability and beyond your control, your service may not be suspended. However, ClasTran may require you to travel with a Personal Care Assistant (PCA) or companion to help control your behavior and prevent harm to you, other passengers, or the driver. If your PCA cannot help you control your behavior, and a safety problem continues to exist, your service may be discontinued.

HOLIDAYS

ClasTran provides paratransit service

7:00am – 5:00pm • Monday-Friday

Regular routes do not run on:

• New Year's Day
• Martin Luther King Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

*Important Note: Only dialysis trips are provided on holidays. No trips are provided on Thanksgiving Day or Christmas Day.

RIDING WITH PACKAGES

Carry-on packages are limited to 2 grocery bags or similar sized packages onboard Paratransit vehicles. It is recommended that customers carry only packages that they can handle alone. Packages should weigh no more than 20 pounds each.

NOTE: The operator cannot carry any packages to the door.

PERSONAL CARE ASSISTANT

A Personal Care Assistant (PCA) is someone whose assistance as an ADA rider must have in order to ride the paratransit service. If you have been certified as needing the services of a Personal Care Assistant during travel, the PCA may ride with you at no charge. Your PCA and a fare-paying companion may both ride with you on the same trip.

A PCA must be physically able to:

• Provide personal assistance to the certified rider, including assistance to and from the vehicle
• Offer steady arm guidance
• Assistance on stairs
• Assistance with wheelchair to and from the vehicle